VIASAT FREQUENTLY ASKED QUESTIONS

Want to understand more on what Viasat Internet is all about? Check out the list of frequently asked questions below.

  

What can you do with an unlimited data plan?

Anything you routinely use the internet for - banking, shopping, homework, streaming music and video, downloading files, social media, checking news, sports, and weather. Do everything you love, and more of it.

Who is it for?

Viasat Internet is a great choice for people who don't have cable Internet where they live. It will be an upgrade for your family if you've been stuck with slow DSL or local wireless service.

Which plan should I choose?

We recommend picking the service plan that best fits your video viewing habits, desired speed and budget. You can always upgrade your package. There's never a fee to change service plans, and your upgraded service will be available within a matter of minutes. 

Is there a free zone?

No. There's no need for a Free Zone with unlimited data plans. The Free Zone was created to give additional data to our customers on our older plans during wee hours. With our new unlimited data plans, you don't have to wait until 3 a.m. to download files. 

Am I able to check my usage somewhere?

Yes. You can check your usage at any time by logging in to our customer portal at gctel.ruralportal.net or by calling our business office at 320-524-2211. 

How much data usage is included in my unlimited data plan?

On an unlimited data plan, there are no limits to how much data you can use during your monthly billing cycle. On the Unlimited Bronze, Silver and Gold service plans, after 40, 60 or 100 GB of data usage, respectively, we may prioritize your data behind other customers during network congestion. 

Does my data usage ever affect the speed of my Internet service, especially if I use a lot of data?

When the network is not busy, nothing will happen to your service speeds. When the network is busy, and you have used more data than the amount stated for your service plan in the paragraph directly above, Viasat may prioritize your data behind other customers, which will result in slower speeds. Web pages and videos may respond and load more slowly than during periods of non-congestion. 

end faq