Customer Proprietary Network Information (CPNI)

In order to help protect your privacy regarding customer proprietary network information (CPNI), the Federal Communications Commission (FCC) has taken measures to strengthen the rules of providing CPNI to our customer(s). In order for Gardonville to be in compliance with the FCC rules for CPNI, we require customer(s) fill out a double-sided form and return it to our office. A copy of the form can be found be clicking here.


According to the FCC rules, we are only able to discuss account information with the person(s) listed on the account or proven power of attorney. If account information is requested by a customer over the phone and the call is initiated by the customer, that customer will need to provide a previously set personal identification number (PIN) in order for our customer service representative (CSR) to supply the requested information. The PIN cannot be historical background information that would be available to someone else, such as the last four digits of your social security number, mother’s maiden name, your address, etc. If this PIN is not supplied and back-up questions cannot be answered, there are only three ways for the customer to obtain this requested detail:

 

  • Hang up and have the CSR call back the telephone number of record.
  • Have the CSR mail the requested information to the address of record.
  • The authorized customer on the account must come to the telephone office and show a valid government issued photo ID.


As mandated by the FCC, these rules are for the protection of your privacy as they ensure that no one other than the authorized person is receiving account information and making account changes.


Due to the FCC rule revisions, you will also receive a “Notice of Change/Activity” form at the address of record from our office anytime changes are made to your account such as an address change, password change, back-up question used for lost or forgotten password, etc. The notice will inform you of such change or activity and if this was not made by an authorized person, please contact our office immediately.


Thank you in advance for your assistance in ensuring we are compliant with the FCC rules for your CPNI protection. This procedure will help protect your private information which is very important to us. If you have any questions regarding our procedures for CPNI compliance, please contact our business office at (320) 834-5151.